General Conditions of Sale & Internal Regulations
bed and breakfast stays
1 Object
These general terms and conditions define the rights and obligations of the parties in the context of the reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general terms and conditions of sale apply to all reservations concluded withThe villa of the canes.
2 Duration of stay
The customer signing this contract concluded for a fixed period may not under any circumstances claim any right to remain on the premises.
3 Booking formalities
3.1 The Booking Process
Reservations made by the customer from the website are made via the electronic reservation voucher accessible online on our reservation platform. The reservation is considered confirmed upon receipt of the reservation voucher and after payment of a 30% deposit. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer attests to the truthfulness and accuracy of the information transmitted. After the final choice of the services to be booked, the booking procedure includes in particular the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before the validation of the booking and, finally, the validation of the booking by the customer.
3.2 Booking Terms and Conditions
On the website of La villa des cannes : www.lavilladescannes.com
By phone: +262 (0) 692 21 92 92 or +262 (0) 6 92 05 91 71
By email: lavilladescannes@gmail.com
3.3 Acknowledgment of receipt of the reservation
Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the acknowledgement of receipt of the booking by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of the booking made, the information relating to the after-sales service, as well as the address of the seller's establishment to which the customer can submit their complaints.
3.4 The reservation deposit
To confirm the reservation, the customer must make a deposit of 30% or, preferably, pay the full amount. Upon receipt of the reservation request, La Villa des Cannes will send an email to the customer, accompanied by the RIB, so that they can proceed with the transfer.
If the guest chooses to pay a 30% deposit, they must ensure that the remaining balance is paid at least 2 weeks before their arrival date. The reservation is confirmed when the deposit is received and a confirmation is sent to the guest.
Important: Failure to pay the deposit within the specified time period means that the reservation is not confirmed and, consequently, we reserve the right to recover the rooms that have become vacant again.
3.5 Events - Booking validation
For organized events, the client will pay a deposit by transfer of 50% 14 days before the date of your arrival.
4 Consumption of the service
In accordance with current regulations, the customer may be asked to complete a police form upon arrival. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and/or without any refund if a payment has already been made.
5 The Price
The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including tax, in euros, and are only valid for the duration indicated on the reservation platform. Debits at the establishment are made exclusively in euros. All bookings, regardless of their origin, are payable in euros. Unless otherwise stated on the booking platform, additional services are not included in the price.
Taxes (local taxes, tourist taxes, etc.) where applicable, shown on the rates page, are to be paid directly on site to the establishment. Prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
6 Payment
The customer provides their bank details for the payment of the deposit, by credit or private bank card (Visa, Mastercard, American Express) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. They must present themselves at the establishment with the bank card that allowed them to guarantee the reservation. The payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of booking. This prepayment is referred to as a deposit. In the event of a no-show (reservation not cancelled - customer not present) of a reservation guaranteed by bank card, the establishment will debit the customer, as a fixed compensation, the amount indicated in its general terms and conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, limit reached, input error, etc. In the event of a problem, the customer must contact their bank on the one hand, and the establishment on the other hand, to confirm their reservation and payment method. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking.
7 Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate their personal data to third parties on the condition that such communication is compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular when paying online, the customer's bank details must be transmitted by the payment service provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this transfer of data may therefore be carried out in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of their reservation. Constellation SAS / Stripe.com, in their capacity as professionals, have undertaken to the establishment to take all security measures and respect the confidentiality of data for said data transfers.
8 The Convention of Evidence
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.
9 Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12 of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. In this case, it is mentioned in the conditions of sale of the rate. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone contact details are specified on the confirmation of the reservation sent by email. All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.
The cancellation conditions are as follows:
From 4 to 7 days before arrival, 30% of the amount of your reservation
From 1 to 3 days before arrival, 100% of the amount of your reservation
No show, 100% of the amount of your reservation
10 Insurances
10.1 Cancellation at the customer's expense
The villa des cannes does not have cancellation insurance. The client must therefore, if he wishes, take out personal cancellation insurance with the organization of his choice.
10.2 Deterioration-breakage-theft
The customer certifies that they have taken out civil liability insurance to cover any damage that may be caused in the establishment during the period of their stay. The customer must ensure the safekeeping of the goods and materials brought by themselves. In particular, they are invited to take out specific insurance in the event of the presence of large equipment or valuable goods, since the establishment cannot be held liable in the event of deterioration or theft of said goods. The customer is responsible for all damage caused by themselves and undertakes, in the event of deterioration of the premises made available, to bear the costs of restoring these premises. Under no circumstances may the establishment be held liable for damage of any nature whatsoever, in particular fire or theft, likely to affect the objects or materials deposited by the customer during the accommodation. Similarly, any parcel, package, etc. delivered to the establishment and during the accommodation may be received by the host but under no circumstances may the latter be held responsible for any incident, any deterioration, incorrect number of packages, damaged packages, any delivery problem. The customer undertakes in the event of a problem to contact the supplier or carrier directly. The customer and their insurers waive all recourse against the host, their staff and their insurers due to any direct or indirect damage resulting from the total or partial destruction of all equipment, movable objects, fittings, any valuables, goods, as well as the deprivation or disturbance of enjoyment of the premises.
In application of articles 1382 et seq. of the civil code, repairs arising from damage caused by the client or by a minor in his care, to the integrity of the room made available to him, will remain the responsibility of the client.
11 Responsibility
The establishment cannot be held liable in the event of any change in the structure whatsoever: transfer of establishment, closure of establishment, etc.
The photographs presented on our booking platform are not contractual. Even if all the best efforts are made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service.
The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the internet network, impossibility of accessing the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
12 Arrivals and departures
· Check-in time: Rooms are available from 4:00 p.m. on the day of arrival. Upon arrival, unless otherwise agreed by the hotelier, the guest cannot demand to occupy the room before 4:00 p.m., regardless of the guest's arrival time.
· Check-out time: Rooms must be vacated no later than 11:00 a.m. on the day of departure.
12.1 Special booking requests
Special requests: e.g. early check-in, late check-out must be specified when booking. They will be taken into account subject to availability.
12.2 Early Check-in
The customer can request an early check-in when booking, subject to availability and for an additional fee. The fee for early check-in is 50 euros for any entry before 16:00 and from 14:00. Any entry before 12:00 will result in an additional night being charged.
12.3 Late check-out
The customer can request a late check-out when booking, subject to availability and for an additional fee. The late check-out fee is 50 euros for departures after 11:00 a.m. Any departure after 1:00 p.m. will be subject to an additional night's charge.
13 Changing rooms
Without the customer being able to claim any compensation, the establishment reserves the right to change the room initially reserved by the customer for an equivalent or superior room. In such a case, the cost of the reservation remains unchanged.
14 Animals
Animals are not allowed in the guest rooms. Any guest who arrives accompanied by an animal will be refused access without any refund conditions.
15 The art of living and use of places
In order to guarantee the tranquility of the premises and the comfort of the guests of La Villa des Cannes, respect for a certain "art of living" is required of all. In particular, smoking is prohibited inside the rooms and common areas. The customer generally undertakes to respect the etiquette instructions which will be indicated to him, those which apply to everyone when living in a community and the present general conditions of sale.
The customer undertakes to return the rooms in perfect condition at the end of the stay and to systematically declare – and assume financial responsibility for – any damage for which he is responsible.
Customers' attention is drawn to the fact that minors on the property are placed under the sole and entire responsibility of their parents or persons having authority over them.
Villa des Cannes will not accept any liability for loss, theft and/or damage or injury to property and/or persons on the property, regardless of the cause.
16 Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
17 Force Majeure
Force majeure means any event external to the parties that is both unforeseeable and insurmountable and prevents either the customer or the establishment from fulfilling all or part of the obligations set out in the contract. Force majeure or fortuitous events are considered to be those usually recognized by the case law of the French Courts and Tribunals. Each party may not be held liable to the other party in the event of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party shall bear the cost of the resulting costs.
18 Dispute resolution
These General Conditions of Sale are governed by the law of the country of establishment (France) without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
19 Entirety
These General Terms and Conditions of Sale, the terms and conditions of sale of the rate reserved by the customer, and the reservation voucher or request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer may be incorporated into these general terms and conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the specific conditions of the rate reserved) and these general terms and conditions. In the event of a contradiction between the booking voucher and the general terms and conditions, the provisions contained in the booking voucher will be the only ones applicable for the obligation in question. These general terms and conditions of sale via the internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general terms and conditions of sale via the internet will be put online by the establishment. As soon as it is put online on the internet, the new version of the general terms and conditions of sale via the internet will automatically apply to all customers.
INTERNAL RULES AND RULES OF LIVING AT VILLA DES CANNES
Welcome to our home!
La Villa des Cannes is a guest house and not a seasonal rental. It is not freely open to the public. You will be welcomed in a warm setting where the owners are present on site and you will be able to be in contact with other travelers present on the premises.
Booking a stay at La Villa des Cannes implies prior acceptance of the establishment's rules of life. These rules are in place to guarantee the peace and comfort of all guests.
We invite you to enjoy your stay in a spirit of conviviality and respect for everyone's privacy.
In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and/or without any reimbursement if payment has already been made.
1 The reception
Any person wishing to stay at the establishment is required to make their identity and that of the persons accompanying them known.
1.1 The police record
In accordance with current regulations, the customer may be asked to complete a police form upon arrival. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form.
1.2 The behavior
Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if a payment has already been made. The establishment is free not to receive customers whose dress is indecent and neglected, customers with noisy, improper and drunken behavior.
2 Arrivals and departures
2.1 Arrival time (Check-in)
Rooms are available from 4:00 p.m. on the day of arrival. Upon arrival, unless otherwise agreed by the hotelier, the guest cannot demand to occupy the room before 4:00 p.m., regardless of the guest's arrival time.
2.2 Departure time (Check-out)
Rooms must be vacated no later than 11:00 a.m. on the day of departure.
2.3 Special Reservation Requests
Special requests: for example, early check-in, late check-out must be specified at the time of booking. They will be considered subject to availability.
2.4 Early Check-in
The customer can request an early check-in when booking, subject to availability and for an additional fee. The fee for early check-in is 50 euros for any entry before 16:00 and from 14:00. Any entry before 12:00 will result in an additional night being charged.
2.5 Late check-out
The customer can request a late check-out when booking, subject to availability and for an additional fee. The late check-out fee is 50 euros for departures after 11:00. Any departure after 1:00 p.m. will be subject to billing for an additional night.
3 Bedrooms
3.1 Room occupancy
The customer may not bring into the room third parties not known to the establishment, unless authorized by the latter. Similarly, the customer may not rent a room for a number of people greater than that provided for by the regulations in force. Any person not mentioned on the reservation may not be welcomed by the establishment without paying an invoice the amount of which corresponds to the price of a night or nights.
3.2 The change of room
Without the customer being able to claim any compensation, the establishment reserves the right to change the room initially reserved by the customer for an equivalent or superior room. In such cases, the cost of the reservation remains unchanged.
In principle, no change of room is authorized by the establishment during the stay.
However, depending on the circumstances and the reasons that may justify it, a change of room may exceptionally be authorized during the stay, by the owner and at his sole discretion.
3.3 Courtesy tray
A courtesy tray is offered to the guest and includes a selection of tea and coffee. This tray is replenished daily for the duration of the stay.
3.4 Items available in the room
Towels and other items provided in the room are for internal use only. Guests are requested to ensure that they do not take them outside during their stay or upon departure.
3.5 Consumption of food and beverages in rooms
For reasons of hygiene and to ensure the comfort and cleanliness of the premises, the guest is not allowed to consume food or beverages that do not come from the establishment, whether they are products prepared by the guests themselves or from outside. A minibar is available to the guest in each room to meet the needs for snacks and drinks.
3.6 Ban on smoking or vaping
The rooms made available to guests are non-smoking. Consequently, it is strictly forbidden to smoke or vape in the rooms and in the common areas, not only out of respect for the premises, but also for the comfort of the guests who may be staying in the room in question.
Violation of this rule may result in the expulsion of the offending customer, without the customer being able to claim any reimbursement.
3.7 Washing and hanging out laundry
For reasons of hygiene, comfort and respect for the premises, it is strictly forbidden to wash and hang out laundry in the rooms. On request, a laundry service is available to the customer, at a cost of €10 per machine, including washing and drying laundry. If necessary, the establishment can also take care of hanging out your wet laundry (swimsuit, etc.).
4 Key management
The keys to the room & gate can be kept by the customer but cannot be entrusted to a third party. They must be returned on the day of departure. In the event of non-return, loss or theft, the establishment will charge the customer (fixed cost of 50 euros).
5 The Kitchen
Please note that the kitchen in the establishment is not left at the free disposal of customers.
6 Nuisances and respect for other customers
A guest room is a place of rest. Noise, even during the day, is prohibited. Any guest causing disorder or scandal in any form whatsoever will be asked to leave the establishment immediately and without reimbursement of their stay. In the interest of the tranquility of the establishment, all noise must cease between 10 p.m. and 7 a.m. For the respect and rest of other guests, be careful not to slam doors or make too much noise, particularly between 10 p.m. and 8 a.m. Any noise from the neighborhood linked to the behavior of a person under their responsibility may lead the establishment to ask the guest to leave the establishment without it being necessary to carry out acoustic measurements, as long as the noise generated is likely to disturb the tranquility of the customers (art. R.1334-30 and R; 1334-31 of the Public Health Code). Any disturbance requiring reimbursement of customers who have suffered the inconvenience will be charged to the credit card of the troublemakers.
7 Parking
Vehicle parking is in front of the villa, without prior reservation. Parking spaces are not guaranteed and are allocated according to availability.
8 The Luggage Room
A dedicated area allows guests to leave their luggage at the establishment.
9 The Swimming Pool
The swimming pool is accessible to customers from 7:00 a.m. to 8:00 p.m., is not supervised, its use is at your own risk.
The swimming pool is treated with salt. Showering is mandatory.
Deckchairs, mattresses and pool towels are provided.
Minors must be accompanied by an adult at all times.
For hygiene reasons, eating and drinking in the pool is not permitted.
10 Breakfasts
Breakfasts are included in the room price and are homemade.
Breakfast is served Monday to Saturday from 7:30 a.m. to 9:00 a.m. on the terrace or in the dining room.
On Sundays and public holidays, breakfast is served between 8:00 a.m. and 9:30 a.m.
Upon reservation and at an additional cost, Vegan, gluten-free and lactose-free breakfasts are available, homemade by Sandrine (Vegan and gluten-free chef graduated from an American school).
The customer will indicate the time at which he wishes to have breakfast the day before.
Hot drink of your choice (coffee, tea, hot chocolate, milk), fruit juice of the day (fresh from the juice extractor), yogurt or cream or pudding / cake of the day or pancakes, or waffle, or pastries / Fresh seasonal fruit / Bread / Selection of jams.
The savory option: egg (omelette, fried egg or scrambled egg), ham, cheese is added to the traditional breakfast
Fruit juice of the day (fresh from the juice extractor) / ""vegetable omelette"" / pudding or yogurt or cream / Cake of the day or pancakes or crepes / vegan butter / vegetable milk (cashew or almond or hemp seed)/ Gluten-free flaxseed bread / Fresh seasonal fruits / Selection of jams
Vegan and gluten-free cake of the day or Pancakes or crepes / Gluten-free flaxseed bread / / vegan butter
11 The behavior of customers and minors under their responsibility
Customers' attention is drawn to the fact that minors on the property are placed under the sole and entire responsibility of their parents or persons having authority over them. Children must always be accompanied by an adult in our house and/or on the grounds (including the swimming pool).
Customers undertake, for themselves and for the minors in their care, to respect the tranquility of the premises and of other customers, by adopting irreproachable behavior.
Any act attributable to a customer or a minor in his care, and which contravenes the rules of the establishment, may result in his expulsion from the premises, without him being able to claim any reimbursement.
12 The Table d'hôtes
The establishment does not offer a table d'hôtes on a regular basis. However, upon reservation and for a minimum of six people, a dinner can be organized.
Any pre-reservation of a table d'hôtes must be made at least 72 hours before the actual service.
13 Becoming a ""consumer-actor""
The owners of La Villa des Cannes are committed to preserving the environment and wish to contribute to protecting the planet by minimizing the ecological footprint of their establishment. Simple and non-binding actions can have a significant impact.
For the respect of the environment ... make yourself at home
- Turn off the lights when you go out
- Turn off the air conditioning when you leave
- Do not change your bathroom linen unnecessarily.
- Moderate the flow when showering, turn off the water in the shower to soap yourself
- Do not let the water run continuously while shaving.
- Do not let the water run continuously while brushing your teeth.
- Close the taps properly after use.
- Report any leaks or anomalies to us
- We also ask you to only throw toilet paper in the toilets, other waste should be placed in the bins provided for this purpose.
We wish you an excellent stay at Villa des Cannes and hope that you will fully enjoy every moment spent in ourestablishment.
Sandrine is at your disposal for any requests or additional information: +262 (0)6 92 05 91 71
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